Privacy policy

Privacy Policy

1 Introduction

   Chongqing Youchen Cross-border E-commerce Co., Ltd. (hereinafter referred to as "we", "our" or "the Company") operates a cross-border e-commerce platform and is committed to protecting your personal information and privacy rights. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services. Please read this policy carefully before using our services.

· Company Information:

· Company Name: Chongqing Ziwo Trading Co., Ltd.

· Registered Address: Wanzhou District, Chongqing, China

· Contact Email: qinhai9@163.com

· Contact Phone: +86 18184091113

· Effective Date: September 1, 2025

2 Information We Collect

2.1 Personal Information Provided by You

· Account Information: Name, email address, phone number, password

· Transaction Information: Shipping address, payment information, order history

· Communication Records: Customer service inquiries, feedback, and complaints

2.2 Information Collected Automatically

· Device Information: IP address, browser type, operating system, device identifier

· Usage Data: Pages visited, clickstream data, time spent on pages

· Location Information: General location based on IP address

2.3 Information from Third Parties

· We may receive information from:

· Payment processors

· Logistics partners

· Marketing partners (with your consent)

3 How We Use Your Information

· We use your personal information for the following purposes:

· To provide and maintain our services

· To process transactions and deliver products

· To communicate with you about your account and orders

· To provide customer support

· To improve our services and user experience

· To prevent fraud and ensure security

· To comply with legal obligations

4 Legal Basis for Processing

· We process your personal information based on:

· Your consent (where required by law)

· The necessity to perform our contract with you

· Our legitimate business interests

· Compliance with legal obligations

5 Information Sharing and Disclosure

5.1 Service Providers

· We share information with third-party service providers who assist us in:

· Payment processing

· Order fulfillment and shipping

· Customer service

· Marketing and analytics

· Cloud storage and infrastructure

5.2 Legal Requirements

· We may disclose your information when required by:

· Law enforcement or government authorities

· Court orders or legal proceedings

· To protect our rights or the rights of others

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

6 International Data Transfers

· As a cross-border e-commerce platform, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

· Standard Contractual Clauses

· Data processing agreements

· Security measures to protect your information

7 Data Retention

· We retain your personal information only for as long as necessary to:

· Fulfill the purposes for which it was collected

· Comply with legal obligations

· Resolve disputes

· Enforce our agreements

8 Your Rights

· Depending on your jurisdiction, you may have the following rights:

· Access: Request access to your personal information

· Correction: Request correction of inaccurate information

· Deletion: Request deletion of your personal information

· Restriction: Request restriction of processing

· Portability: Request data portability

· Objection: Object to processing of your information

· Withdraw Consent: Withdraw consent where processing is based on consent

· To exercise these rights, please contact us using the contact information provided in Section 13.

9 Data Security

· We implement appropriate technical and organizational measures to protect your personal information, including:

· Encryption of sensitive data

· Access controls and authentication procedures

· Regular security assessments

· Employee training on data protection

10 Cookies and Similar Technologies

· We use cookies and similar technologies to:

· Remember your preferences and settings

· Analyze website traffic and usage patterns

· Deliver personalized content and advertisements

· Improve our services and user experience

· You can manage your cookie preferences through your browser settings.

11 Children's Privacy

· Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information.

12 Changes to This Policy

· We may update this Privacy Policy from time to time. We will notify you of any material changes by:

· Posting the updated policy on our website

· Sending email notifications (where appropriate)

· Updating the "Last Updated" date

· We encourage you to review this policy periodically.

13 Contact Us

· If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

· Chongqing Ziwo Trading Co., Ltd.

· Address: Wanzhou District, Chongqing, China

· Email: qinhai9@163.com

· Phone: +86 18184091113

· We will respond to your inquiry within 15 business days.

14 Complaints

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

Last Updated: September 1, 2025

Effective Date: September 1, 2025